When China-bashing following product recalls was at its peak in 2007, Professor Hari Bapuji’s research changed world opinion by showing that most recalls occur due to design flaws rather than poor manufacturing by Chinese companies. Recalls of toys, cribs, food, pet food, medicines, and cars continue to be a source of serious concern.
In this book, based on an analysis of the toy recalls of last 20 years, Professor Bapuji comprehensively examines the issue of unsafe products. This book shows that recalls have been increasing and span the entire price spectrum, including the high priced toys. This rise in recalls of Chinese made products, however, is simply a reflection of increased toy imports from China and fewer toys are recalled due to manufacturing flaws by Chinese suppliers. Even when manufacturing flaws affect products, they affect the products brought into the market by retailers and distributors who lack the necessary skills and experience in the toy industry. Shockingly, companies have become less responsive over the years to product safety issues, from not reporting problems to the regulators to taking longer time to issue a recall and issuing recalls only after reports of injuries to consumers. Finally, the efforts companies make to recover the recalled products from the hands of consumers have also been decreasing over the years.
Integrating the various analyses together, the book provides a number of useful guidelines to (i) eliminate the defects that lead to recalls, (ii) ensure the responsiveness of companies in a recall situation, and (iii) enhance the efforts to recover recalled products from consumers.